Payment Terms: Payment terms for Central Surface Restoration Ltd are 30 days from the invoice date. This applies to all account customers unless otherwise agreed in writing before work commences. Non-account customers must pay in full before starting the work.
Cancellation Policy: Account and non-account customers will be charged 100% of the applicable rate for cancellations made within 24 hours of the scheduled start time.
Retention and Discounts: The retention rate is 0% as works are warranted unless otherwise stated. No discounts are applicable unless agreed in writing before work begins.
Defects Liability Period: The defects liability period is 12 months from the completion of each contract work or as agreed in writing before work starts.
Access Requirements: The requesting party is responsible for providing access equipment (scaffold/towers, MEWPs) unless otherwise agreed in writing before work commences. Additional charges will apply for supplied access equipment.
Work Order Details: A written request for attendance must be received by email or post, confirming client requirements before Central Surface Restoration Ltd arrives on-site. The order must include specific details for work scheduling, including:
Any additional requirements to facilitate payment for work must be provided at the time of booking. Subsequent requests or reliance on information not provided at the time of order will not be considered valid reasons for delayed payment.
Additional Information: Central Surface Restoration Ltd may request photographs, paint color (RAL) or manufacturer details, sheen level, texture or design, special finishes, or any other relevant information about the work, its location, surroundings, safety, and potential risks.
Site Conditions and Requirements: The contracting party must provide details about power supply, lighting conditions, ventilation restrictions, parking availability, site operating hours, site induction times/dates, and any other conditions necessary for accurate completion of Method Statements and Risk Assessments. Failure to comply with these requirements places all responsibility for risk and delay with the requesting contracting party.
Responsibility and Damage: Central Surface Restoration Ltd is not responsible for damage caused to contract works during or after the event unless such damage is expressly attributable to the company’s staff. The company assumes responsibility for protecting adjacent areas during subcontract works and removing protection upon completion.
Construction Industry Scheme (CIS) and VAT: Central Surface Restoration Ltd is paid gross under the CIS, and the Unique Taxpayer Reference (UTR) will be provided upon request. For all customers, Central Surface Restoration Ltd assumes that you are the end-user for the purposes of section 55A of the VAT Act 1994 reverse charge for building and construction services. The company will issue a standard VAT invoice with VAT charged at the appropriate rate and will not account for the reverse charge.
CITB and Abortive Visits: Central Surface Restoration Ltd is not a member of the CITB scheme and trains all operatives internally. No deductions under this scheme should be made. Failure to gain safe access to contract works on the scheduled day will be considered an “abortive visit” and charged in full.
Additional Information and Limitations: Central Surface Restoration Ltd cannot be held responsible for rare occurrences such as glass breaking during the restoration process, slight distortions caused by polishing, or incorrect paint/specialist coating supplies provided by the client. The company offers a color matching service at an additional cost.
Currency: All estimates, costs, and invoices are stated in United Kingdom Pounds Sterling (£UK).
Work Completion and Acceptance: It is the express responsibility of the requesting contracting party to inspect and accept completed works daily by signing Central Surface Restoration Ltd’s portal or paperwork. Failure to provide a representative for this purpose will be deemed as acceptance and signature for all work completed, subject to alternative arrangements agreed upon in advance and in writing between the parties.
No Responsibility for Damage: Central Surface Restoration Ltd does not take responsibility for any damage caused to the contract works during or after the event unless such damage is directly attributable to the company’s staff.
Glass Polishing: The glass polishing process may cause the glass to crack or break on rare occasions due to thermal stress or existing flaws, imperfections, or faults in the glass. Central Surface Restoration Ltd does not take responsibility for these occurrences, as the glass may have already been damaged and in need of replacement before their attendance.
Slight Distortions: Central Surface Restoration Ltd cannot be held responsible for slight distortions caused by the polishing process. In cases of distortion beyond acceptable GGF regulations, no charge will be made.
Paint and Coating Supplies: For jobs where the client has supplied paint or specialist coating that does not match the existing surface or provided incorrect paint details, a full charge for an abortive visit will be made. Central Surface Restoration Ltd offers a color matching service at an additional cost, either by a visit or a match to a sample provided by the client.
Color Range and Matching: Central Surface Restoration Ltd provides coatings in RAL, NCS, or BS color ranges. Clients should provide details of the required coating and manufacturer when possible. The company may be able to supply color references outside of these color schemes at an additional cost. If a color is not obtainable, a sample will be required for matching.
By adhering to these terms and conditions, Central Surface Restoration Ltd aims to provide a high-quality service that meets clients’ needs and expectations